Shipping policy

This English translation is provided for convenience. In case of any discrepancy, the French version prevails.

Production

Each print is made to order by our partner WhiteWall, a photo lab based in Germany, and then shipped directly to you.

Delivery areas

We deliver to France, all European Union countries, Switzerland, the United Kingdom and the United States. Prices are displayed in your country's currency, converted at the daily exchange rate.

Delivery times

Allow generally 7 to 10 business days between your order and delivery (production, then transport). Outside the European Union, allow a few extra days for customs formalities. These times are indicative and may be a little longer, especially during the holidays. In any case, your order will be delivered no later than 30 days after it is confirmed.

Packaging

Up to 60 × 40 cm, the print travels flat in an envelope. Larger prints are rolled in a cardboard tube for protection.

Transport and costs

Home delivery by carrier (DHL, DPD, UPS…). Delivery costs are shown before payment, when you confirm your order.

Customs and import taxes (outside the European Union)

For deliveries to France and the European Union, there are no customs fees: the price paid on the website is the final price.

For deliveries outside the European Union (Switzerland, United Kingdom, United States), customs duties, import taxes and clearance fees may be charged by the authorities of the destination country or by the carrier. Their amount cannot be calculated in advance, as it depends on each country's rules. These fees are not included in the price paid on the website and are payable by the recipient, who usually pays them to the carrier before the parcel is handed over. We invite you to check with the customs services of your country before ordering.

If the parcel is refused or these fees are not paid, any return costs may be deducted from the refund.

Damaged or late parcel

If your parcel arrives damaged or does not arrive within the announced time, contact us at mrdeclenche@gmail.com and we will find a solution with you. See also our refund policy.